Get more out of your Freshworks products

Save time & improve customer satisfaction with AI!

Paid

3.6 (5)

65 installs

Not governed by Freshworks Freddy AI

As a reminder, the way in which a given App within the Freshworks Marketplace processes, transmits, uses, and retains data (including in the context of artificial intelligence (AI) related features) is defined by the license terms offered by the relevant third-party licensor of that App.

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Overview

Reviews

How to install?

Save time & improve customer satisfaction with AI! ChatGPT's integration with Freshdesk summarizes customer messages, analyses sentiment & recommends replies to your agents. For custom fields automation, language detection, custom prompts and multi language support, please check the "ChatGPT Assistant (Multilingual + Custom Fields)" app. Do not install both at the same time. This app does NOT require a ChatGPT premium subscription. Available AI models: text-davinci-003, gpt-3-5-turbo, gpt-3-5-turbo-instruct, gpt-4 (only available when you spent at least $0.5 in usage, see https://help.openai.com/en/articles/7102672-how-can-i-access-gpt-4). You can also use your own fine-tuned models. Effortlessly provide excellent customer service & boost your business growth for $5.99 per month! #ChatGPT #Freshdesk #CustomerService ------------------------------ Looking for custom AI models or ways to reduce your OpenAI bill? Contact us at support@xbpmn.com!

Data Management and Storage

Please reach out to developer support for any info related to User Data Management

3.6

65 installs

Support Rijs Textiles

9 months ago

I would love it if we could provide an additional prompt to give the AI an indication of an answer. And maybe make the AI aware of canned answers, so that it is aware of standard frequently asked questions. Also, follow-up questions are still done by hand, which is a shame :) But overall! Top beginning of a super module for freshdesk.

Fred L.

11 months ago

Really amazing for the price. We ended up having them build a custom version of the app for us, but it works great nonetheless! Watch out for your OpenAI usage though.

1. Create your account with OpenAI (NOT ChatGPT) and add a payment method. IMPORTANT: OpenAI restricts accounts with no payment method attached to 3 requests per minute. The app will then return the message "Wait for a few minutes and try again". You must convert to a paid account to fully take advantage of the app. 2. Make sure to check OpenAI pricing policy (https://openai.com/pricing) to forecast your usage billing. 3. During the app installation, provide your OpenAI API Key (https://platform.openai.com/account/api-keys) and Freshdesk API Key (https://support.freshdesk.com/en/support/solutions/articles/215517-how-to-find-your-api-key). We suggest you set all other fields to their recommended value. 4. Visit https://zendeskchatgpt.xbpmn.com/ for more information or contact us at support@canadesk.ca. 5. For better results, try using OpenAI Fine-tuning features (https://platform.openai.com/finetune).