Designed and built from the ground up as a cloud solution, Cisco Webex Contact Center brings your business the innovation, flexibility, and agility of the cloud with the security and stability you have come to expect from Cisco. Now you can use this from within Freshdesk Key Features of this app include: • Seamless integration with Freshdesk • Inbound and Outbound call handling within Freshdesk • Call Transfer, Conference and recording controls • Match and Screen Pop for Contacts or Cases • Click to Dial functionality • Automatic ticket creation with Call Notes at the end of a call start providing top-notch service to your customers.