Custom Ticket Fields
Verified by FreshworksSimplify custom field management with product, group or ticket-based visibility in your Freshdesk
Published by effy(about 2 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Agents will be able to hide or show the desired custom fields inside of the freshdesk. As an admin, you can now disable agents to change the values of the fields which are filled by the customer.
You can set up this app based on “Group”, “Product” or “Ticket Type”.
Note: This app will work in Safari version 9.1.3 and above(all O.S.) and will work on all other browsers.
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At the installation page, first set any fields that you want to be un-editable by the agents.
Choose a configuration (based on ticket type, based on product, based on assigned agent group). You can only choose one configuration at a time.
Create conditions for different values for the configurations (based on ticket type, based on product, based on assigned agent group).
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