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Simplify custom field management with product, group or ticket-based visibility in your Freshdesk

Free

5.0 (5)

1.2k installs

Verified by Freshworks

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Overview

Reviews

How to install?

Agents will be able to hide or show the desired custom fields inside of the freshdesk. As an admin, you can now disable agents to change the values of the fields which are filled by the customer. You can set up this app based on “Group”, “Product” or “Ticket Type”. Note: This app will work in Safari version 9.1.3 and above(all O.S.) and will work on all other browsers.

5.0

1.2k installs

Simon De Blois

9 months ago

Needed to remove all the unwanted fields that are not mandatory in multiple groups. Reduces number of fields irrelevant to certain groups. Works wonders.

CS Thao

12 months ago

Great app

At the installation page, first set any fields that you want to be un-editable by the agents. Choose a configuration (based on ticket type, based on product, based on assigned agent group). You can only choose one configuration at a time. Create conditions for different values for the configurations (based on ticket type, based on product, based on assigned agent group).