By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Are you having trouble managing multiple support emails and ensuring that agents select the correct email address for each ticket? The Customize From Email app solves this problem by automatically setting the 'From' email address based on ticket properties like Group, Type, or Status.
Key Features of this app include:
- Automatic 'From' email address setting based on ticket properties
- Simplifies managing multiple support emails
- Ensures agents select the correct email address for each ticket
Advantages of using this app are:
- Streamlines the email management process, saving time and reducing errors
- Improves customer satisfaction by ensuring emails are sent from the correct address
- Increases efficiency and productivity of support agents by eliminating manual email address selection
Say goodbye to the hassle of managing multiple support emails and make the email management process more efficient for your support agents. Install the Customize From Email app now!
Important Note:
- Refresh the New Email page after applying or clearing templates to see changes.
On the Customize From Email app page in Freshdesk, click "Install."
Enter your Freshdesk URL and API key.
Select the dropdown field (e.g., Group, Type) to configure 'From' emails.
Assign specific email addresses based on field values.
The app will now customize the 'From' email for replies and forwards in Freshdesk.
Backed by a Platform-as-a-Service including a data store and serverless runtimes, and our rich Crayons component library, our SDK allows you to develop and deploy apps in a flash.