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OverviewRatings and ReviewInstallation InstructionsPrivacy & Security
Are you having trouble managing multiple support emails and ensuring that agents select the correct email address for each ticket? The Customize From Email app solves this problem by automatically setting the 'From' email address based on ticket properties like Group, Type, or Status.
Key Features of this app include:
- Automatic 'From' email address setting based on ticket properties
- Simplifies managing multiple support emails
- Ensures agents select the correct email address for each ticket
Advantages of using this app are:
- Streamlines the email management process, saving time and reducing errors
- Improves customer satisfaction by ensuring emails are sent from the correct address
- Increases efficiency and productivity of support agents by eliminating manual email address selection
Say goodbye to the hassle of managing multiple support emails and make the email management process more efficient for your support agents. Install the Customize From Email app now!
Important Note:
- Refresh the New Email page after applying or clearing templates to see changes.
This will work for groups, but I would love to be able to do rules based on Types and Groups. I agree with Timour ABO EL EINEIN
-- "it would be great if we could have rules based on different criteria rather than just a single ticket field for all the rules. "
Julian Acevedo
about 2 months ago
ok
Karen Cole
3 months ago
It works great and we are grateful for the fix with the default to the Custom From using a template
On the Customize From Email app page in Freshdesk, click "Install."
Enter your Freshdesk URL and API key.
Select the dropdown field (e.g., Group, Type) to configure 'From' emails.
Assign specific email addresses based on field values.
The app will now customize the 'From' email for replies and forwards in Freshdesk.
The information listed below is provided by the App Developer Partner pertaining to the data privacy policies of the latest app version available on the Freshworks Marketplace. The App Developer Partner is solely responsible for the accuracy of the information provided.
What is End-User data?
Any information that is generated or provided by individuals while using your apps in connection with Freshworks products.
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Version History
22.0
Bug fixes on 'New Email Page'
21.0
Bug fixes
- Issue with persisting the from address has been fixed, when the checkbox ' show emails based on agent's group in new email page' is checked.
- When an API key has become invalid, the app settings page was displaying blank screen. This issue has been now fixed.
20.0
Fixes regard the "from email" changing due to template, based on Agent is checked for the New email page.
19.0
Bug Fixes
- In new email page, when the rule is matched and from email is set, whenever any other field is changed the from email is being reset.
18.0
1. The app supports default rules for status (Closed) and priority (Low) in new email page, which can be configured on the app settings page.
2. Fixed bugs related to app initialization.
17.0
Bug fix regarding the CC prefill even when Prefill CC option is unchecked in app settings.
16.0
Bug fixes
1- Replaced deprecated API Endpoint which used to fetch Email Configs.
Enhancements
1-In replies the Latest from email from the reply conversation will be populated.
15.0
Bug Fixes and enhancements.
14.0
1) Bug Fixes
- Sporadic issue of initialisation of the app.
- When "Show emails based on agent's groups in new email page" checkbox is checked and on "New email" page when template is applied, the from email was reverted to default support email, this issue is fixed.
13.0
Fixed loading issue
12.0
Changes for domain url validation and enhancements.
11.0
Bug fixes and migrated the app to Platform version 2.3
10.0
No release notes found
9.0
No release notes found
8.0
No release notes found
7.0
No release notes found
6.0
No release notes found
5.0
No release notes found
4.0
No release notes found
3.0
No release notes found
2.0
No release notes found
1.0
No release notes found
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