View the Department/Company fields associated with a ticket on the ticket module.
Free
3.8 (4)
300+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Install
OverviewReviews How to install?
This app allows an agent to view the fields of the chosen Department on New Ticket or Ticket Detail pages. The department fields can be customized during or after installation at the admin’s discretion on the Installation/Settings page.
This app increases agent productivity by displaying the required information on the ticket without the need to navigate to the Department Details page.
NOTE:
If a department field is left empty, that field will not be displayed.
LIMITATION:
Department Head and Prime User fields cannot be displayed.
3.8
300+ installs
Sign in to review app
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Christian DAS NEVES
23 days ago
App is not working
Thom van Zee
11 months ago
Works well. 5 stars if an URL field is clickable.
Freshservice API Detail:
1) Account URL:
Enter the Hosting URL which is present in the Freshservice account URL
Ex: https://domain.freshservice.com
API Key:
Enter the Freshservice API Key. Here's how you can retrieve your API Key:
1) Log in to your Freshservice account.
2) Click on your profile picture icon on the top right corner and select Profile Settings on the right pane. You will find the API Key, copy-paste this as required to authenticate third-party solutions.
Once the Freshservice API details are entered, click on the validate "Verify Account Credential" then you will be able to set up your department/company fields to show.
Please choose the desired Department fields from the dropdown on the Installation page. The fields can be added or removed as and when needed after installation.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 2.0
Released on Dec 21, 2022
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