Download Transcript
Verified by FreshworksOne-click download of conversation transcript from Team Inbox
Published by Freshworks(about 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
[AVAILABLE ONLY ON PRO AND ENTERPRISE PLANS]
Agents can download the entire conversation in one click.
Get the entire conversation as a text file on your device.
This is a handy tool to have when you need the conversation transcript in plain text.
The limit to number of messages sent in a conversation is 200.
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➤ To install Download Transcript
On your Freshdesk Messaging dashboard, on the left-side menu, navigate to Apps.
Search for Email Transcript and install the app.
➤ Configure Settings
Enter the Freshdesk Messaging Domain and API Key and click Verify.
Click Save
➤ Usage
In any conversation, click on the ⬇ icon below the message editor to download the entire conversation transcript.
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