FormCrafts
Create smart ticket forms and customer survey forms.
Published by support(about almost 2 years ago)
Supported for
FormCrafts allows you to create powerful, intuitive forms that can be embedded on any website or shared via link.
-- Support Ticket Forms
You can create simple ticket forms, or complex ticket forms that use nested conditional logic, and advanced workflows. You can accept files, and map to custom Freshdesk fields.
Sample ticket form: https://admin.formcrafts.com/ticket-form?utm_source=freshdesk
-- Survey Forms
You can create amazing customer satisfaction surveys with FormCrafts. With the help of Freshdesk automations you can automatically email survey links to customers when tickets are resolved.
Sample CSAT form: https://admin.formcrafts.com/demo-form?field2=4
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1. Create a free account on formcrafts.com -> https://formcrafts.com/signup?utm_source=freshdesk
2. Click 'New Form' and choose a support ticket template, or select blank form
3. Add fields to your form
4. Map your form fields to their Freshdesk counterpart
5. Embed the form on your website, or share via a link
Ticket form tutorial: https://formcrafts.com/help/tutorials/how-to-create-a-freshdesk-ticket-form?utm_source=freshdesk
CSAT form tutorial: https://formcrafts.com/help/tutorials/how-to-create-a-customer-satisfaction-survey-for-freshdesk?utm_source=freshdesk
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