The Copper CRM app allows you to view complete information including contact details of the caller, associated opportunities and activities. If there is no Copper CRM entry for that customer, agents can simply create one with a single click. Primary features of the app are: 1. The ‘Create Contact’ link creates a new contact inside Copper CRM. 2. Create a new opportunity in Copper CRM using ‘Create Opportunity’ link. 3. Create activities on call end with details of Caller ID, Notes, Call duration, Type of the call. 4. Make the most of the Copper CRM app to gather caller information and provide personalized and targeted customer support.