If you want to view customer details from Nimble or create a new contact in Nimble while on a call, you now can with the help of the Nimble-Freshcaller integration app. Primary features of the app are: 1. Retrieve contact details of Nimble customers and see it in an interactive widget in Freshcaller. 2. View latest ‘Notes’ from Nimble associated with the contact to gain more context while on a call with a customer. 3. Create ‘Notes’ on call end with details of Caller ID, Notes, Call duration, Type of the call in Nimble. 4. Create a new Nimble entry without switching between apps. 5. Increases agent productivity.