Historical Reports
Verified by FreshworksGenerate historical reports and have them delivered via email.
Published by Freshworks(about 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
[AVAILABLE ONLY ON PRO & ENTERPRISE PLANS]
Historical Reports allows your to get the following 15 reports delivered via email:
★ Interaction Report
★ Agent Performance Report
★ First Response Time Report
★ Response Time Report
★ Message Sent Report
★ Resolution Time Report
★ Conversation Resolved Report
★ Conversation Created Report
★ Conversation Agent Assigned Report
★ Conversation Group Assigned Report
★ Conversation Resolution Label Report
★ CSAT Score Report
★ Agent Activity Report
★ Agent IntelliAssign Activity Report
★ Chat Transcript Report
This app includes the following features:
★ Configurable report ranges
★ Preset report ranges (Yesterday, Last 7 days, and Last 30 days)
★ Configurable timezone for dates
★ Reports delivered via email
★ Error reporting via email
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➤ To install Historical Reports
On your Freshdesk Messaging dashboard, on the left-side menu, navigate to Apps.
Search for Historical Reports and install the app.
➤ Configure Settings
Once the app has been installed, go to the app settings.
Enter the email address to which the reports need to be delivered.
Enter the Freshdesk Messaging Domain and API Key and click Verify
Click Save
➤ Generate Report
Once the Freshchat API Key has been verified, you will be redirected to the Report Generation page.
Step 1: Choose a report
Step 2: Pick a time range for the report
Step 3: Click Generate Report
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