Enables Admins to modify the IntelliAssign status of any Agent.
[AVAILABLE ONLY ON FRESHCHAT FOREST & ESTATE PLANS]
This app allows Admins to turn the IntelliAssign avaialbility of any Agent ON/OFF.
This app includes the following features:
★ Search Agents based on their name and email address.
★ Filter Agents by Group.
★ Automatically refreshes the status every 30s.
★ To install IntelliAssign Status
On your Freshchat dashboard, on the left-side menu, navigate to Apps.
Search for IntelliAssign Status and install the app.
★ Configure Settings
Once the app has been installed, go to the app settings.
Enter the Freshchat Domain and API Key and click Verify
➤ Turn the IntelliAssign status of any Agent ON/OFF by toggling the switch next to the Agent's name.
➤ Search for an Agent by their name or email address from the search bar.
➤ Filter Agents by selecting the group from the Groups dropdown.