Empower agents to answer customer queries using knowledge Management within Freshchat
Knowmax is a leading Customer Engagement and Self-Service Platform. With solutions deployed in over 20 countries, we empower brands to achieve their Digital Transformation & Omni-Channel Initiatives.
Knowmax is a Do It Yourself (DIY) platform, empowering CX & Training Heads to create, curate and distribute knowledge across assisted and digital touchpoints.
Compete successfully in customer experience initiatives by breaking down the departmental silos.
Integrating Knowmax with FreshChat allows agents to answer complex calls using guided workflows in a decision tree format within the CRM. Resolutions provided can be easily pasted in CRM by clicking a button which saves time on post-call documentation and also eliminates any chance of wrong documentation.
Knowmax Consists of the following components:
1. Decision Trees
2. Dynamic FAQs & Articles (Knowledge Base)
3. Picture Guides
4. Learning & Quiz Management
Core Benefits Delivered:
1. Zero Documentation Error by Agents
2. Save Time on Post Call Documentation
3. Centralised Repository of Knowledge
This integration scenario unveils that knowledge management is simpler to utilize even with external apps. Mobilize knowledge sharing capabilities across organization with collaborative culture of digital tools and Knowmax has got you all covered.
Please follow below instructions to setup Knowmax within Freshchat
- Open URL `https://km.knowmax.ai/<your-domain>` in a web browser.
- Login with provided credentials.
- Click the `Admin` button on the top right corner (Privileged users will be able to see this option).
- Go to the profile section and click on company settings.
- A pop-up box will appear on screen where you will get the integration key.
- Click on generate token button to see your integration key and copy it.
- For domain use `gateway.knowmax.io/api/v2/integrations/freshchat`.
- Use the copied integration key and the domain for installing the app in Freshchat.