Installing this Freshchat-Engagely app will allow you to : - Provide 24x7 assistance to your customers and partners to chat with support agents, raise tickets/orders, get automated support, etc., from Line directly. - Connect Line bot to live agent assistance for solving queries - Enable a host of features for users/agents such as transfer files, auto-respond, raise tickets (on Freshdesk) and more. Available with an AI bot and also as a vanilla Line channel as needed. - Enable seamless multi-lingual communication with most languages including Chinese, Thai, Bahasa, Japanese, and many more.