Zest helps Customer Support teams leverage screen recording to provide an outstanding support.
Some of the benefits of using Zest:
20% increase in average CSAT
25% decrease in average Time on Case
133% increase in Same Day Closure
65% decrease in conference calls.
58% increase in First Level Support Resolution
Unlike other solutions, Zest has been specifically built for Customer Support use cases.
Here are some highlights with using Zest:
Let your team request a screen recording from your customers - Instead of making users explain an issue via text or live call, give them the option to record it.
Reply to your customer inquiry with screen recording - Agents can send visual step-by-step instructions - easy and intuitive for customers to follow.
How-To videos - Organise all your recording in a searchable library. Create once. Use infinite times.
Zest in-app - It allows your customers to launch Zest recorder from any specific button, link or element in your product and receive recordings on Zendesk.
Easily share customer recordings with your developers or product teams.
Zest doesn’t require any installation on the customer side.
For support, visit our Help Center or contact us at firstname.lastname@example.org
Setting up Zest app for Freshchat takes no time. Once you have installed Screen Recording by Zest, you just need to provide your Freshchat API Key to get started.
To get your Freshchat API Key, all you have to do is:
1. Go to Admin -> API Tokens
2. Copy the API Key shown in the page and paste to the Freshchat API Key field
Once you are done with this process, go into your inbox and open any conversation. In the sidebar, the Screen Recording by Zest app, should tell you to connect to your Zest account, or create one if needed: just click on the Connect button, you will be guided.
Once done, just refresh your Freshchat conversation: you should see that your Screen Recoding app displays a Send and a Request buttons, you're done!