Whatsapp via Freshchat
Verified by FreshworksAllow Freshchat user to message customer via Whatsapp directly
Published by Gmail(about over 4 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
This feature would help:
- Freshchat users pro-actively reach out to customers
- Ease of use for Freshchat users as they only need to handle conversations at 1 place
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1. Update configurations
2. Go to Team Inbox, select a conversation. The Whatsapp app will be located in the right side pane. Feel free to rearrange to more convenient location
3. To send a Whatsapp message to selected customer, input variables based on a pre-set template (that you configured in the configuration screen)
4. Click Send. If successful, a private note will be sent to you. If not, the error with more details will be shown.
Fore more information, please visit: https://anemu911.github.io/projects/whatsapp-with-freshchat
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