Have complete control over all ticket attachments with this interactive attachments manager widget.
This app allows you to organize all your ticket attachments, access them from one common location and download all the attachments. Once installed, the app can perform the following tasks without leaving Freshdesk:
1. View all attachments within the widget
2. Restrict agents from deleting the attachments of the ticket
3. Agents can download all the attachments in a single click
4. Display tags for tickets when a ticket/conversation is created with attachments
5. Agents can add existing attachments within the ticket directly from the attachment manager app
Make life easier with the help of the Attachments Manager app. Write to us for any feedback.
After clicking the install button,
1. In the Settings page, you will need to enter your Freshdesk subdomain and API key to authenticate
2. After the Freshdesk authentication, you will need to check attachments and tags option
3. Once that's done, click the Install button to finish the installation
You are now good to go!