This app automatically merges tickets created by the same customer during a certain time span.
This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed')
Use case: If an e-commerce purchase fails, sometimes customers raise one ticket after another in short spans of time. This app will automatically merge all tickets into one as long as it is from the same email ID.
Important things to note:
1. The primary connector is email ID, so the ticket merger app will NOT work for tickets raised via Facebook, Twitter or Phone.
2. Please ensure there are no mandatory fields in the ticket. This app CANNOT merge tickets that have mandatory fields.
No installation steps required. Simply choose the time interval within which, if a customer raises multiple tickets, you want them merged. You can enter any custom time frame that is convenient for you.