You will need your API Key. See https://support.freshdesk.com/support/solutions/articles/215517 You will need the subdomain from your Freshdesk URL: “subdomain.freshdesk.com” After you click Install: You’ll see the App Authorization screen. Enter your Freshdesk subdomain and an Administrator’s API key and click verify to authorize the application. After the authorization is successful, Click “Configure” in the left navigation bar. Choose one or more ticket fields from the dropdown and click Save. Configure optional features: Enable Merge Timespan. Enter a numerical time limit in the Ticket age field and choose between minutes, hours, or days. Enable Sync Conversations. No additional configuration is required. Enable Track Tickets. Choose a field to keep track of the parent ticket (the original ticket) and a field to keep track of child tickets (the merged tickets). Enable tagging. Enter a single tag name to be added to the ticket.