Easily create and send quality emails to customers with the Benchmark Email - Freshdesk integration.
With the Benchmark Email integration for Freshdesk, you can automatically add the customers you support via Freshdesk to a Benchmark Email list.
The Benchmark email integration for Freshdesk enables agents to track previous email interactions and follow-ups to get better context on their customers and their issues, using automation. This in turn, improves the experience your customers have every time they reach out to your support team.
Follow these steps to integrate Benchmark Email with Freshdesk:
1. Log into Benchmark Email
2. Select Integration from the User Menu at the top-right of the page
3. Scroll to the bottom of the page and select View More
4. Go to the Freshdesk integration option
5. Login to your Freshdesk account on their website
6. Your subdomain is what precedes Freshdesk.com in the URL once logged in
7. Enter the Subdomain and Freshdesk login and password back in your Benchmark account
8. Select the list (or create a new one) to which you would like to add contacts and click Save & Next
9. Map Freshdesk Fields according to the data fields in your Benchmark Email list
10. Click Save & Next