Blinger.io Omnichannel lets you connect required messaging channels to your Freshdesk and makes it possible for your agents to receive messages from messaging apps and social networks directly in Freshdesk interface, while the customers can receive omnichannel messages in their messaging apps or social networks of choice and reply to them. Blinger.io Omnichannel converts all conversations from messaging apps into tickets in Freshdesk and lets you manage them just as you would manage normal Freshdesk tickets. Your Freshdesk workflow will not change. Blinger.io Omnichannel supports integrations with 12 worldwide popular messaging channels and Twilio Chat SDK.