CustomerGauge (Create Ticket on Survey Completion)
Create a Support Ticket in Freshdesk when a CustomerGauge survey gets completed.
Close the Loop with your customers in real-time!
This app allows you to create a Support Ticket in Freshdesk as soon as a CustomerGauge survey gets completed. This helps if your organization is already closing the loop using Freshdesk.
CustomerGauge Account Experience™ solution collects feedback and churn signals at the account-level.
CustomerGauge is recognized as the top VoC software for B2B by Gartner in the most recent Critical Capabilities report. Built from the ground up to cater to the more complex B2B account environment, the CustomerGauge Account Experience™ solution collects feedback and churn signals at the account-level and distributes this information in real-time to front-line employees so businesses can proactively retain and grow accounts faster. Account Experience also takes the guesswork out of the experience ROI equation by linking all account metrics and sentiment directly to revenue so you can maximize buy-in from the c-suite ensuring long-term program success and cultural transformation.
In order to set up an Outgoing Webhook from CustomerGauge to Freshdesk, you'll need the following:
- Admin access in CustomerGauge;
- Admin access in Freshdesk;
- A high enough Rate Limit in your Freshdesk package to cope with your survey volume.
You can access the Full setup instructions here: https://support.customergauge.com/support/solutions/articles/5000870630-outgoing-webhook-push-survey-results-to-freshdesk