Customize the ‘From’ email address for ticket replies with this app.
This app helps you to set a list of selected ‘From’ email address based on any default or custom from a drop-down field value like (Group, Type, Status etc).
Using this app you can configure select ‘From’ email addresses to use in the reply or forward editor based on a drop-down value. This app will help you when you have many support emails and want to show only specific email IDs based on group, type or agents etc.
This apps works on Ticket Detail and New Email Page.
1. Enter your Freshdesk URL and API key then click on ‘Verify Your Freshdesk Account’
2. Choose a field from the drop-down.
3. On the left side choose a value and on the right side configure the ‘From’ email address to be shown.
4. Click on ‘Add Option’ to set ‘From’ email(s) for other field values.
5. Hit Install