The Knowledge Base Software that scales with your Product.
Document360 helps you create an amazing online Self-Service Knowledge Base, Private Team Knowledge Base, and Standard Operating Procedures (SOPs). Help your customers with a fully functional knowledge base that they can use to solve problems.
DOCUMENT360 + FRESHDESK Equip your agents with knowledge without leaving Freshdesk.
With the handy Document360 app, your support agents can search through the knowledge base, share article links or content, and create article drafts right from Freshdesk.
→ Fast search
Use the integrated Document360 knowledge base in your Freshdesk tickets, to search for and share articles with your customers with just a couple of clicks.
→Share link or content
Respond to your ticket using the searched article by either inserting the link, article content, or a custom response using the information from the article.
→ AI-powered suggestions
Automatic search in a knowledge base using ticket title to return matching articles under ‘Recommended articles’, when you click on the Document360 icon.
→ Create articles
Create user-friendly documentation, author in Markdown, manage multiple versions and languages right from Freshdesk without any additional team account. These articles remain in draft state, which can be reviewed by editors before publishing.
→ Additional resource
You can always check out the Document360 extension guide for more elaborate information.
Last edit on 21 October 2020
Add the Document360 app to your Freshdesk platform and equip your support agents with your powerful knowledge base.
Start the set-up from your Document360 portal.
1. Go to the Settings menu in your Document360 project
2. Under Tools, select Extensions
3. Next to the Freshdesk box, click the plus (+) icon to generate a new token and copy it
4. Head back to the Freshdesk marketplace, search for Document360 and click install
5. Paste the token generated in Document360, click Install again
The integration is done and you’re good to go.
You can always check out the Document360 extension guide for a more elaborate instruction.
Are you keen on learning more about Document360 (or) how we can help you create a better knowledge base?
Ask for a demo on our website - https://document360.io/request-demo.