Helps agents use dynamic signatures while replying to tickets.
While replying to tickets, agents will have uniform signature patterns that are preset values. App assists agents to use these signatures by default based on the support email to which the ticket is received or based on the groups to which the ticket is assigned to.
* Placeholders like agent name, phone, email, the designation shall be used dynamically based on the agent who replies.
* Adding an image to the signature had never been easier
* Inbuilt editor to edit and style the signature text
With the signatures set, the app will add agent-specific values picked from Freshdesk backend and also helps include common text relevant for all agents.
Your Freshdesk signatures are just a click away, try it out and leave your feedback.
Keep the Admin API key ready (Freshdesk API Key: Click ‘Profile’ Icon at the Top Right corner > Click ‘Profile Settings’ – You will get the Freshdesk API Key at the Right panel).
Copy & paste the API key without any spaces and add the domain.freshdesk.com portal address in domains field and continue with installation.
Go to Admin > Helpdesk Productivity > Apps > Hide Contact Fields > Uninstall.
If you are facing any issues, Do feel free to reach out to us at email@example.com or create a ticket at https://arbaan.freshdesk.com