The Emailbot takes care of all your inquiries in Freshdesk automatically
The Emailbot can understand inbound emails, classify them and extract relevant information for automatic processing. With the ability to also identify the intentions of the sender, the Emailbot can be configured to perform different actions for different email categories and types of request. Also, it can send information to Freshdesk by creating tickets automatically.
Save time, costs and effort by letting Emailbot take care of your emails. Emailbot receives support emails from both internal and external customers and can automatically create tickets in Freshdesk 24 hours a day.
• Classify emails and extract key information for process automation
• Communicate with inquiry sender and if missing key information
• Dispatch mail to human agents by creating a ticket in Freshdesk and feeding all the insights derived using AI to agents.
The bot will automatically create a ticket when required by an inquiry or when it needs to be handed over to a Support Agent. It can also set the status, priority and agent name of who is dedicated to the inquiry type, and send all the required insights, attachments, and email details. Another notable advantage is that the Emailbot itself sets the ticket status as closed when the required answer is provided back to the sender, and the task is done.
This way, the Support Agent will efficiently have all the information and insights needed to solve the ticket. There’s no need to check the email for the same details anymore and a greater number of tickets can be handled at less time and costs.
It’s easy, go ahead and try!!
Step 1: In the Simplifai studio platform under organization profile, go-to components.
Step 2: Connect to 'Freshdesk API with attachment' and configure Freshdesk API key, access token, company URL
Step 3: Select your Emailbot, under settings, go to connect tab and click Connect on the 'Freshdesk API with attachment' tile
Step 4: Use component into the action workflow to create a ticket in the Freshdesk
Visit Simplifai Academy and refer user manual for detailed instruction available on the Simplifai Studio platform itself.
For more details step visit: : https://www.simplifai.ai/en/freshdesk/