Track incoming tickets as bugs, stories, etc. easily by integrating Freshdesk with Freshrelease.
Freshrelease is a modern agile project management software for high velocity teams from Freshworks. This integration helps companies deliver moments of WOW to their customers by bringing support and development teams closer and resolving issues faster.
Sign up for Freshrelease today at https://www.freshworks.com/agile-project-management-software
Benefits of integrating with Freshrelease:
1. Support agents can easily create issues reported by customers as bugs, feature requests, etc in Freshrelease.
2. Agents get visibility into associated bug or feature request's status, owner and release date right within the ticket. No more hopping between your issue tracker and Freshdesk.
3. Developers can see the entire conversation between support agents and customers right within Freshrelease work items.
4. Agents are notified via private notes whenever status of associated work item is updated in Freshrelease.
Step 1: Authenticate freshdesk and freshrelease
a. Get your Freshdesk account URL and Admin API key
b. Get your Freshrelease account URL and Admin API key
c. Click on "Authenticate"
API key is available under Profile Settings in both applications.
Step 2: Choose the freshrelease projects that agents will have access to create or link work items
Step 3: Install