“FS Conversations” pulls customer data from Freshsales into Freshdesk for quicker resolution of tickets.
This Freshsales-Freshdesk integration fetches relevant customer information, gathered by sales agents on Freshsales through email conversations and phone logs, and lets you view the same in Freshdesk.
Access information about requesters from Freshsales directly in Freshdesk so you have additional context regarding their problems when responding to them. Thus, increase your productivity, and win customers and keep them for life by speeding up response times through this nifty integration between Freshsales and Freshdesk.
To install the app to your Freshdesk account:
1. Fill in your Freshdesk instance URL and API Key. (You can find your API key by clicking on your profile icon and going into profile settings.)
2. Once the required details are filled, please click on the install button to start using the app.
Note: In the ticket details page, the app is rendered on the sidebar.