Google Hangouts Chat
Verified by FreshworksReceive notifications in Google Hangouts Chat whenever there's an update on the tickets you are assigned to.
Published by Freshworks(about 6 days ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
Overview: The Freshdesk bot in Google Hangouts chat notifies you about important updates for tickets you're assigned to or watching. Get real-time updates directly in Hangouts chat.
Salient Features:
Receive notifications for priority updates, ticket assignments, customer responses, and both public and private notes.
Stay informed on relevant tickets without leaving Hangouts.
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1. Log in to your Freshdesk portal and head over to the Admin tab.
2. Goto Apps and click on "Get more Apps" to open up the App Gallery.
3. Once you choose Google Hangouts Chat, simply click on the icon and hit ‘Install’ and provide your G-suite account credentials.
4. Please remember to add the Freshdesk bot at https://chat.google.com/add/botdm to get the integration to work.
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