Helpjuice app for Freshdesk will give you instant access to your knowledge base. - Search and share your knowledge base articles right from the comfort of your helpdesk. - Switch between Knowledge base languages. - Attach your Knowledge Base articles directly to your tickets. - Securely authenticate agents via OAuth

Application doesn't require any special installation other than authenticating users. When you visit the app for the first time, agent will be prompted for the authentication. Simple click on Authenticate button and sign in with your Helpjuice credentials.