Bring the power of videos into your Freshdesk account.
Hippo Video is an online video recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos, customer testimonials and gives customers the facility to record issues through videos.
Bring in the power of videos into your Freshdesk account with Hippo Video.
Hippo Video is an online video (screen, webcam, audio) recording tool which helps you create and add videos to your Freshdesk tickets. It helps you create quick demos, how-to videos, and lets customers record issues and get feedback through videos. Hippo Video integrates closely with Freshdesk to help your support team create videos to address and resolve issues quickly.
1. Ticket resolution - Capture the steps to resolve a problem as a video rather than explaining them over an email and sharing them with your customers.
2. How-to videos - Create tutorials and post them on your knowledge base. Enable your customers to help themselves with these videos.
3. Video Tickets - Give the power of video to your customers by letting them record issues through videos. The recorded issue is sent directly into the agent's account.
4. Easy sharing - You can share the created videos as an URL, embed in your knowledge base articles, send as an email, or share in social media.
5. Enhance customer relationships - Video is a great way to build relationships. Engage your customers with real-time videos.
6. Create testimonial videos - Let your customers share their journey in a more engaging and relatable way with videos. Simply share a link with your employees and let them record their testimonial through that link.
Getting started is simple. Click Install and start crafting videos with Hippo Video.
NOTE: All Freshdesk users get Hippo Video free for 30 days (Total Value = $190). Contact firstname.lastname@example.org to activate.
Setting up Hippo Video app for Freshdesk barely takes any time. Once you have installed Hippo Video, you just need to provide your Freshdesk API Key and Admin Email of your Freshdesk account to get started.
To get Freshdesk API Key, all you have to do is:
1. Go to Profile -> Profile Settings
2. Copy the API Key shown in the page and paste to the Freshdesk API Key field
3. In the next field, enter your Freshdesk Admin Email address.
Once you are done with this process, you will automatically be signed up with Hippo Video. And you will receive an email with your Hippo Video login credentials.