Intercom for Freshdesk allows your agents to provide contextual support to your customers.
Some benefits of the Intercom app are:
1. Access your customers real-time Intercom data within your Freshdesk ticket.
2. You can select both standard and custom Intercom data attributes you want to view in Freshdesk.
3. Access to customer’s data like – Web sessions, Session Count, Last contacted date will enable your agents to provide personalized support when resolving an issue.
4. Ability to view customer’s conversation details in Intercom.
5. Improves agent's productivity and customer satisfaction.
For installation instructions: