Proactively predict customer issues. See similar tickets and user sentiment.
In today's world of DevOps and fast software release cycles, there are outages and issues that happen every now and then in your own infrastructure. Many of these outages are customer facing and severely impact customer experience, resulting in the creation of new support tickets from customers.
With IrisAgent, you can resolve tickets more quickly, estimate the support impact of every outage in your infrastructure and proactively manage customer support, manage customer expectations and build customer loyalty.
Using NLP and AI techniques, we detect older tickets with the same reason and resolution so that you don't have to reinvent the wheel every time. This can greatly help you reduce your MTTR (Mean Time to Resolution) for tickets.
1. Sign up on IrisAgent dashboard (https://web.irisagent.com).
2. Install this app in your Freshdesk account