JustCall
Verified by FreshworksJustCall is a cloud phone and SMS system for sales reps and support agents.
Published by JustCall(about over 2 years ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
JustCall creates powerful capabilities within Freshdesk, such as click-to-call, auto-logging, IVR, SMS logging, power dialer, and much more!
With the JustCall<>Freshdesk integration, you can reach out to your customers easily via calls and texts. Initiate outbound calls right from Freshdesk tickets and even receive incoming calls while you are using your CRM platform. Here are a few things you can do with this integration:
1. Make calls directly from Freshdesk tickets and route incoming calls to your agents easily.
3. Transfer or merge calls with your agents.
4. Automatically log notes and call recordings as tickets, for easy reference in the future.
5. Reply to incoming text messages straight from Freshdesk tickets.
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1. Install the JustCall – Click to Call & Text app from the Freshdesk marketplace.
2. The JustCall icon will appear on the sidebar in Freshdesk. This icon will be available across your Freshdesk portal. You can call your contacts by clicking on their phone number once this is installed.
3. to make sure that your calls and texts get logged back on Freshdesk as tickets, follow these instructions: instructions:https://help.justcall.io/en/articles/2257505-how-to-configure-my-freshdesk-integration
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