You can use Freshdesk’s powerful platform along with the Kaleyra integration to keep your team updated with ticket changes and enable your agents to efficiently contact customers, resolve queries and make every interaction count. This plug-in eliminates the need for users to log in to the Kaleyra voice platform multiple times. You can now create a one-time IVR flow through the voice platform and you will be good to go! With numerous cloud telephony solutions like instant outbound dialing helps increase the overall productivity of the business communication and enhances team collaboration. When you integrate Kaleyra and Freshdesk, you can perform the following actions: 1. Accept incoming calls 2. Dial your customers from the application 3. Enable Click-to-Call to make calls directly from the ticket 4. Message your customers directly from the ticket 5. Import call details with one click 6. Access call recording to enhance call quality 7. Add any call notes (public and private) to tickets About Kaleyra: We’re a team of 250+ individuals across 3 continents working smart to enable businesses to be there for their customers across various communication channels, wherever their customers are. When a customer wants to reach a brand, we help that brand be just one click away. Website: https://www.kaleyra.com