Lend a visual and intuitive look to Freshdesk to view ticket properties without opening a ticket.
In the current view, it is very difficult for an agent to change the status of Ticket Properties for each ticket.
This app allows tracking of a Freshdesk ticket easily by configuring Ticket Properties. Here are some of the app’s salient features:
• Displays tickets in a unified view
• One board per group with a column for each ticket status
• Each ticket is represented as a card which shows the Ticket ID, Subject and Short Description, Due Date, and the agent it is assigned to
• Drag-and-drop a ticket onto a column to change its status
• Drag a ticket to reorder and prioritize tickets within a status column to focus on important work items
• Changing the Ticket Properties as configured is way easier now
Install the app with Domain Name and API Key.
Customers who have installed Kanban Board have also installed
Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.