Before you start configuring your new application on Freshdesk, you should be installing and configuring Freshdesk's extension on your Magento store. 1. Before you begin: Installing and Configuring Magento Extension - Download the extension from http://effy.co.in/freshworks/freshdesk_magento_1x.zip - Using FTP or SSH access, extract the contents of the directory into your Magento root directory. The directory has folders like app, var, lib, etc. - Clear the Magento cache: Log in to Magento admin and navigate to System > Cache Management. Click on Flush Magento Cache. - Log out and log in to Magento admin - You should find a new menu called 'Freshdesk' in the menu bar - Clear Freshdesk extension cache: Navigate to System > Cache Management, select 'Freshdesk' from the cache table and under the 'Actions' drop-down (top right in the table header), select 'Enable' and press submit. 2. Configuring your Magento App on Freshdesk: - This app needs you to have an admin account with Magento - You should have the Magento 1.x extension for Freshdesk installed on your Magento Store following the instructions in the previous section - Once the Magento extension is installed, go to Freshdesk -> Freshdesk App's API Token to copy your API token - On Freshdesk, in the API Token field, enter the token you just copied from your Magento store - Enter your Magento Store URL. If your store URL looks like this "http://<your-domain>/magento/index.php" then enter "http://<your-domain>/magento" while installing. Make sure you enter the entire text before "/index.php" from your URL. The trailing slash is not needed