This Magento 2 app makes customer support easier by giving you the ability to view your customer's personal and order information from Magento even before you start typing a reply to your customer. After you install the app, you should see a Magento widget right inside your Ticket Details page. The widget gives you brief information about your customer's most recent orders such as the order ID, total amount paid, order status and the order date, along with the customer's information stored in Magento. Should you need more information about an order, clicking on an order ID will take you directly to your Magento store. This works with both Magento Cloud and Community Edition.