Empower your agents to keep customers posted via SMS.
The MessageBird for Freshdesk app adds a simple SMS functionality to Freshdesk platform so your agents can send messages to customers via SMS – a communication channel with the highest open rate.
MessageBird for Freshdesk also lets you create SMS templates for automated SMS updates sent when a ticket is created, its status updated, or a reply added to the ticket thread. Dynamic placeholder tags allow agents to personalize automated messages and improve customer experience.
Stay connected with customers over SMS and reduce friction from customer communication!
* To install the app, navigate to the gear icon on your Freshdesk dashboard.
* Scroll down to Helpdesk Productivity and click Apps.
* Click Get More Apps and search for MessageBird for Freshdesk app.
* Click Install button.
* On the app installation screen, you’ll be prompted to enter the following:
a. MessageBird Phone Number
b. MessageBird API key
Validate your MessageBird account before proceeding.
c. Freshdesk domain
d. Freshdesk API key
Validate your Freshdesk account.
* Save settings.
* You’re all good to go!
Note: To use this app you need to buy a Message Bird dedicated number, Please refer to this article: