View and reply to Instagram comments from Freshdesk.
Build a transparent process while collecting customer feedback. Improve efficiency using Freshdesk as a single tool for any channel.
The app connects your Instagram Business account to Freshdesk. You will be able to work with post comments as regular tickets. There are some features specific to Instagram:
- replying to Instagram post comments in a thread.
- app fee includes two Instagram account connections.*
* If you need to connect more accounts for an additional fee, contact our support team.
- Convert your Instagram account into a Professional account and connect it to a Facebook page.
- Fill in the form and press Continue with Facebook to grant required page access permissions.
- Enter your Freshdesk access token (from your admin user profile) and choose the Facebook page with a connected Instagram account.
- Click Install to complete installation.
Please visit our help center at: https://freshdesk.oapps.io