During ticket creation and note creation, protect the sensitive customer data.
We built this app as a part of HIPAA compliance. Whenever we create a ticket or add a note, the sensitive data such as credit card number, US social security numbers, phone number, email, date, URL and IP Addresses should be protected. We do this by masking such texts with asterisks '*'. This works only during ticket creation and note creation. This won't work if you edit the ticket description/subject or note.
The following patterns will be masked by this app:
SENSITIVE TEXTS BEFORE AFTER
credit card number 4000056655665556 XXXXXXXXXXXX5556
social security number 123-45-6789 XXXXXXX6789
phone number 123-456-7899 XXXXXXXX7899
email email@example.com XXXXXXXXXXXX.com
date ddmmyyyy 23/12/2018 (or) 23-12-2018 XXXXXX2018
date mmddyyyy 12/15/2018 (or) 12-15-2018 XXXXXX2018
url www.facebook.com XXXXXXXXXXXX.com
IP address 126.96.36.199 XXXXXXXXX3.21
DATA SIMILAR TO THESE PATTERNS WILL ALSO BE MASKED.
DATA CHANGED CAN'T BE REVERSED.
In order to install this app, you have to give the following information:
1) Subdomain of the freshdesk account (Note: not the full domain. For support.freshdesk.com give "support")
2) APIKey of an agent. All the masking updates will be happen under his name.