Attach large files to any Freshdesk ticket and ensure the privacy of your files with SendSafely.
With the SendSafely app, your agents can send and receive very large files up to 10GB when working with Freshdesk tickets. Files are also protected with end-to-end encryption for maximum security. Attachments are uploaded directly to SendSafely, bypassing any file size restrictions associated with your Freshdesk plan. A secure link is automatically inserted into the ticket for users to access the files.
It's easy to test out this integration within your Freshdesk environment. After the install and during the configuration, simply sign up for a free two-week SendSafely Pro trial account. Please note that a SendSafely enterprise subscription will be required after the trial period ends if you wish to keep using the integration.
You can also allow customers to send large files from the Freshdesk Support Portal using the SendSafely Upload Widget with Freshdesk Integration. If you prefer to request a live technical Q&A session with a member of our Customer Success team, you can do so here: https://sendsafely.com/go/schedule.
Once the application is installed and configured, SendSafely will appear in the ticket sidebar of the Ticket Details page. Now get started with SendSafely by either registering a new SendSafely Pro Trial account, or by logging in with your existing SendSafely account if you have already registered.
Whenever you are viewing a Freshdesk ticket, you can access SendSafely from the Apps pane on the right side of the screen. The first time you access the app, you will be prompted to log in.
To send the user a file using SendSafely, press the orange "Attach Files with SendSafely" button. A download link will be automatically inserted into the ticket reply so that your users can access the file.