SmileBack is the only customer feedback platform that makes it so easy for helpdesks to capture genuine and actionable insights that help improve customer retention and increase their customer satisfaction.
SmileBack helps its users easily gather feedback after every single support interaction through their help desks. We make it just as easy for them to track trends, respond to customers based on all kinds of triggers, and create deep, meaningful reports.
It’s hard to get people to rate their customer service interactions; response rates are usually a dismal 5% or so. We removed all the pains to provide feedback, with a very clear one-click on a smiley face, which then prompts the user for a short comment. On average, our customers get a 39.6% response rate. This means they have way more communication with their customers and know when they’re kicking butt and when they’re at risk of losing customers.
Just as importantly, their support staff knows where they stand and tend to get way more motivated than before thanks to a steady stream of positive feedback. We compete based on ridiculously simple product design and a stable platform that just doesn’t break. We do one thing and make sure we do it very well, constantly building on the feedback of our 650 customers.
Start maximizing your CSAT by booking a free demo or beginning a 2-weeks free trial!
1. On the SmileBack welcome page choose Freshdesk as your ticketing system.
2. Enter the subdomain for your Freshdesk account.
3. Open the your Freshdesk account in a new tab.
4. In your Freshdesk account click the profile button in the top right of the screen, then choose "Profile settings". Copy your API key.
5. Go back to the SmileBack tab and paste the key into the API Key field.
You’re good to go!