Customer satisfaction is now the #1 driver of success for businesses, more important than price.
Give your customers a voice by asking them how you did on every single support interaction. With an average 42% response rate through SmileBack for Freshdesk, create stronger relationships with your customers and create repeat business and boost the morale of your support agents.
- Automatically send an immediate feedback request after every closed Freshdesk support ticket
- Use a variety of automations, e.g. to notify a manager when a neutral or negative review is received
- Create powerful reports to bring to customer meetings and support agent reviews
Book a short 1-on-1 consultation now (https://calendly.com/smileback/15-min-chat) or reach out at firstname.lastname@example.org to learn how customer feedback makes Freshdesk even more powerful.
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1. On the SmileBack welcome page choose Freshdesk as your ticketing system.
2. Enter the subdomain for your Freshdesk account.
3. Open the your Freshdesk account in a new tab.
4. In your Freshdesk account click the profile button in the top right of the screen, then choose "Profile settings". Copy your API key.
5. Go back to the SmileBack tab and paste the key into the API Key field.
You’re good to go!