You no longer have to switch back and forth between different platforms the next time you need to quickly respond to a customer support issue or view a record of all of your conversations—you can do it right from Freshdesk. Our seamless integration lets you use Textline’s business texting software natively within Freshdesk to send and receive SMS and MMS. Initiate and respond to text messages using the top bar widget or ticket sidebar widget. All text conversations are automatically logged on customer tickets, while Freshdesk contacts are saved in Textline’s address book. - Respond instantly to customers with automatic greetings and away messages. - Automate your workflow by scheduling messages in advance or using message templates for frequently used messages. - Easily transfer text conversations between agents, similar to transferring phone calls.