Set up email reminders to follow up with your customer's tickets.
This app allows you to set reminders about follow up emails to be sent out with regard to the status of a customer’s ticket.
You will also be able to trigger emails to be forwarded about a particular ticket until it is resolved/closed/deleted.
The time intervals for the reminders can be configured in the iparams.
Once a ticket has been set up, agents can set alerts (via email) to ensure that they follow up with customers in due time.
This integration ensures that your customer gets a response to every ticket they raise.
Customers who have installed Ticket Reminder have also installed
Control the view of custom fields based on Product, Group or Ticket Type. If you have many custom fields in your helpdesk and want to disable or hide the unnecessary fields for a particular Group or Product, then this is the app for you.