This app displays the total time spent by an agent in Freshdesk.
In the Old Freshdesk UI, there was a feature that displayed the total time logged on a ticket by an agent. In Mint, however, only the individual time entries are displayed with no provision to see the total time logged. The "Total Time Spent" app helps to solve this problem by enabling the customer to see the total time tracked which is the sum of all the individual time entries as it was seen in the Old UI.
For example, an admin might want to keep track of how much time is being spent by an agent on a particular ticket. Every time an agent visits a ticket, a timer can be started using the product's feature. An agent may re-visit this ticket and hold conversations for example. In every such case, a new time entry is logged.
This app will help to track the total of all such entries logged so there is clear visibility on how much time is being spent on a ticket. This can later be used for reports and tracking an agent's productivity.
1) Enter valid Freshdesk credentials (Domain and API key) for verification.
2) Click Install or Save.
3) The app can be activated by clicking on it in the ticket details page sidebar. The app will then log the total time logged in that ticket.