Automatically create Freshdesk tickets for every review of your product/service on Trustpilot.
This integration allows you to create Freshdesk tickets out of reviews your customers leave on Trustpilot. Once the tickets are created an agent can directly reply to the review from Freshdesk. The reply from your Freshdesk agent is added as a reply to the review on Trustpilot.
Any further reply from the reviewer is added as a reply in the Freshdesk ticket.
This app ensures that your team never misses a review or feedback from a customer.
Working of App :
1. The user configures the app by entering the Freshdesk API key, Subdomain, Trustpilot credentials etc.
2. The user sets the time interval for fetching the reviews and enables the app.
3. For every user-defined time interval reviews are fetched and tickets are created.
4. Tickets are created based on user-defined review ratings.
5. Every reply to the reviews in Trustpilot is added as a reply in Freshdesk under the same ticket.
6. The user can reply to the reviews by adding a reply in Freshdesk.
App Installation :
Follow these steps to install Youtube - Freshdesk:
1. Go to Admin → Apps → Get More Apps → Freshdesk - Trustpilot.
2. Click on Buy Now.
3. Once the installation is complete, goto any ticket page.
4. Under Trustpilot App, Click on Enable App
5. For further setup instructionuser-definedplease refer - https://spritlesoftware.freshdesk.com/solution/articles/26000017201-trustpilot-integration-setup