Engage and motivate customer support agents with performance and milestone based rewards
This app enables admin users to launch reward programs that recognize agent efforts and improve the quality, productivity, and performance of your helpdesk agents.
Use multi-criteria filters to reward right behaviors such as SLA adherence, ticket throughput, resolution times etc. or a combination of these criteria. The app also enables progressive awards through the use of milestones wherein an agent gets higher awards as their performance improves.
Agents earn points through the reward programs which can be redeemed on a global catalogue of 2000+ brand vouchers, 3500+ global experiences, and 10000+ perks.
- Provides instant gratification for good work done and incentivizes the right behavior of agents.
- Agents feel motivated to deliver more.
- Plethora of reward options to choose from, from fine dining to adventure, health & wellness options etc.
- Increases CSAT score through faster closure of tickets.
- Provides companies a medium to recognize people behind the scenes.
1. Click the Install button.
2. You will be redirected to the Xoxoday login page.
3. You will be asked to login/register to Xoxoday and authorize Freshdesk.
4. If you are new to Xoxoday, register using your company email ID and set up a password.
5. If you are already registered as a Xoxoday customer, use your existing user ID and password.
Note: Use a Xoxoday account that has admin privileges with access to the Xoxoday admin dashboard. If you are not an admin user on Xoxoday, you will not be able use the Xoxoday app.
6. You will be redirected to your Freshdesk account to enter the Freshdesk API Key.
To find your API Key:
a. Log in to your Freshdesk account.
b. Click your Profile Picture at the top-right corner and select “Profile Settings”.
c. On the right sidebar, you will find the API Key.
d. Copy-paste the key as it is required to authenticate third-party solutions.
7. Click verify and install.
8. The Xoxoday app is now available on the Ticket pages for all your agents.
9. Go to the admin settings tab and click Create Rewards. You will be redirected to the Xoxoday Rewards screen.