Simple integration between Freshdesk Azure DevOps. Create, link notify, view log of DevOps items.
Free
4.6 (11)
100+ installs
Verified by Freshworks
App has been reviewed by Freshworks and found to be compliant with our Marketplace coding and security guidelines
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Install
OverviewReviews How to install?
Freshdesk - Azure DevOps Integration App offers simple integration between Freshdesk and Azure DevOps. Using this app, support agents can create, link, and notify Azure DevOps work items. You can collaborate with your support team and developers in one place.
The Freshdesk-Azure DevOps app allows the support agents to create Azure DevOps work items from the Freshdesk apps form. The Freshdesk-Azure DevOps app also allows support agents to link existing Freshdesk tickets to existing Azure DevOps work items. In addition, the Freshdesk-Azure DevOps app allows support agents to help notify the Azure DevOps team by sending comments from Freshdesk support.
We also support customization based on customer requests and tailored to your needs! We bring Azure DevOps closer to your business requirements!
The Freshdesk-Azure DevOps app provides couple of options like **Create Work Item**, **Link Work Item**, **Notify** , **Work Item Log** & **Configure App**.
**Create Work Item:** The **Create Work Item:** lets the user create new work item # in Azure DevOps from Freshdesk, the support agent can select the type of work item he/she wants to create like Bug, Epic, Feature, Task, User Story, etc. Based on the work item type selection he will see all the Azure DevOps fields. The User can make the selection and click on Create button which would create a work item in Azure DevOps and then display the corresponding Azure DevOps work item Id in the App.
**Link Work Item:** Using this button in Freshdesk-DevOps app support agent can link an existing Azure DevOps Workitem # to the current Freshdesk ticket. Freshdesk-Azure DevOps app allows the user to create or link multiple work items to one Freshdesk ticket.
**Notify:** Notify button in the Freshdesk-Azure DevOps app allows the support agent to notify all the linked Azure DevOps work items to the current Freshdesk ticket these will show up as comments in Azure DevOps.
**-Work Item Log:** In the Freshdesk-Azure DevOps app Work Item log modal shows you a couple of details of work item history including the comments history to the current Freshdesk ticket.
**Configure App**:" This will help to map certain fields between Freshdesk and Azure DevOps.
*Demo link:*
https://support.devopsintegration.io/support/solutions/articles/82000452072-how-to-use-freshdesk-azure-devops-integration-app-
*Docs Link:*
https://devopsintegration.io/docs/freshdesk-devops
https://devopsintegration.io/apps/freshdesk-azure-devops-integration
The Freshdesk - Azure DevOps Integration app is limited to One Project, One Agent and upto 20 work items per month in the FREE version.*
4.6
100+ installs
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11
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3
2
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Finance Team
about 2 months ago
Seamlessly completing our integration per our requirements.
Joey Ricketts
3 months ago
Great support and great product. This really helped streamline the creation of DevOps work items for our developers, directly from the support platform. Their support team is always super quick on answering emails, so I never felt in the dark.
Sean Meade
3 months ago
We probably don't use this app to it's full potential, but I like it for helping to simplify the connection of Freshdesk and ADO including syncing comments back and forth. The developer has been responsive to me when I have issues.
Tony Zuma
4 months ago
After utilizing this integration for a long time, we had a bug occur that critically impacted my team's ability to support our customers. Once I reached out to their helpline, they were able to resolve this issue far quicker than what I was anticipating. I highly appreciate how efficient & immediate they reacted in this situation.
1. Generate the Freshdesk token by referring to the following link. https://support.devopsintegration.io/support/solutions/articles/82000451474-how-to-generate-freshdesk-api-token-key
2. Generate the Azure DevOps token by referring to the following link https://support.devopsintegration.io/support/solutions/articles/82000451379-how-to-create-azure-devops-authentication-token
3. Click on the install button in the Freshdesk apps.
3. Enter the Freshdesk URL e.g. if your Freshdesk URL is https://xyz.freshdesk.com.
4. Enter the Freshdesk API key as generate in the first step.
5. Enter your Azure DevOps account URL and the token as generated in the second step.
6. Click on validate to validate the app.
7. After the app validated successfully click on the Install button to install the app.
8. Go to any of your Freshdesk tickets to use the app.
Not an Admin? Share this app with your admin to install it for you.
Version History
Version 33.0
Released on Aug 16, 2023
Minor bug fixes based on user inputs
Version 32.0
Released on Apr 05, 2023
1. Minor bug fixes
Version 31.0
Released on Jan 24, 2023
Version 30.0
Released on Dec 22, 2022
Version 29.0
Released on Oct 18, 2022
Version 28.0
Released on Aug 24, 2022
Version 27.0
Released on Jul 27, 2022
Version 26.0
Released on Jul 08, 2022
Version 25.0
Released on Jul 01, 2022
Version 24.0
Released on Jun 10, 2022
Version 23.0
Released on Mar 21, 2022
Version 22.0
Released on Jan 17, 2022
Version 21.0
Released on Dec 07, 2021
Version 20.0
Released on Dec 01, 2021
Version 19.0
Released on Nov 21, 2021
Version 18.0
Released on Oct 22, 2021
Version 17.0
Released on Oct 05, 2021
Version 16.0
Released on Sep 15, 2021
Version 15.0
Released on Sep 01, 2021
Version 14.0
Released on Aug 24, 2021
Version 13.0
Released on Aug 17, 2021
Version 12.0
Released on Jul 26, 2021
Version 11.0
Released on Jul 16, 2021
Version 10.0
Released on Jul 08, 2021
Version 9.0
Released on Sep 15, 2021
Version 8.0
Released on Sep 15, 2021
Version 7.0
Released on Sep 15, 2021
Version 6.0
Released on Sep 15, 2021
Version 5.0
Released on Sep 15, 2021
Version 4.0
Released on Sep 15, 2021
Version 3.0
Released on Sep 15, 2021
Version 2.0
Released on Sep 15, 2021
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