ISL Light
Verified by FreshworksProvide secure and reliable remote desktop support with ISL Light for Freshdesk.
Published by ISL Online(about 1 year ago)
By clicking on "Install", you acknowledge and agree that your access and use of this application will be governed by the developer's terms of service and privacy policy. Freshworks may share your contact and usage information with the developer.
- Secure remote desktop support
- Freshdesk integration
- Session initiation from the ticket page
- Session recording
- System information access
- Restart and reconnect options
- After the session the details, will be saved under session reports
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1. Log in to your Freshdesk portal.
2. Open the "Admin" tab.
3. Open "Apps" and click “Get More Apps”.
4. Locate the “ISL Light” app and click “Install”.
5. Now, you can view your "ISL Light" widget right below the ticket sidebar on the ticket details page.
6. Click the "Authorize" button and enter your ISL Online username and password.
7. Click "Start New Session" to generate a session code.
8. Share the code or send an email invitation to your customer.
9. Once the customer runs the ISL Light Client on their side, you'll start to provide remote desktop assistance.
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